How to schedule an appointment using ADVISORTRAC

 

1. Go to Health Services website: http://www.kean.edu/KU/Health-Services

2. Click on the ADVISORTRAC logo

3. Log on to the ADVISORTRAC page by entering your username and password (User Name is your cougar email login and your Password is your birthday (MMDDYY)

4. Click Login; the ADVISORTRAC Main Menu page will appear

TO MAKE AN APPOINTMENT

1. On that Main Menu page, click on the Search Availability... button on the left side of the page

2. Then, use the drop down list  labeled Center, then select the HS (Health Services) center

3. Next, use the Consultant drop down menu to select the type of appointment needed. For more information on appointment types click here.

4. Choose the dates that you prefer to be seen under the To & From date fields. Other options for preferred time & day are also available.

5. A list will appear on the right side of the page with the available dates for your appointment

6. Select your desired time for the appointment by clicking on the time slot

7. Review your appointment time and date.

8. Proceed to the drop down menu under Reason; you must choose one to continue. In the Phone section you have the option to leave your phone number. A cell phone number is preferred. And  the Notes section can be used to enter a message that will only be seen by Health Services staff and is kept confidential.

9. Click on Save Appointment

10. To view your appointment, return to Main Menu. Click on the Main Menu button at the top left of the page.

11. Your appointment will appear on the Main Menu page under Upcoming Appointments. And a confirmation email will be sent to your Cougar email account.

12. In order to maximize your appointment time please have your forms filled out. The forms are different for each appointment and see our Health Forms page. 

TO CANCEL AN APPOINTMENT

1. On that Main Menu page, look for your appointment under Upcoming Appointments, then click on the X after the date of your appointment

2. The Appointment Cancellation window will pop up 

3. Click on the Confirm Cancellation button

4. You will then be sent back to the Main Menu page and have successfully cancelled your appointment

5. Or call Health Services at (908) 737-4880

If you need to miss your appointment, we ask that you inform us at least 24 hrs prior to the appointment time. Failure to cancel an appointment or three (3) missed appointments without notification will result in a penalty.