Before I begin… What are KEANGoogle and GoogleApps at Kean? GoogleApps and KEANGoogle are implementation of Gmail and Google applications for education and non-profit organizations at Kean University. KEANGoogle is the central point of GoogleApps, bringing your official Kean emails to you through the robust Gmail interface. GoogleApps also includes online calendar, word processing, spreadsheet, presentations, chat, personal and collaborative sites. All these applications are sharable with other KEANGoogle users. With email box size over 6 Gigabyte, your emails and important documents are now always available - wherever, whenever. I already have a personal Gmail account. Do I still have to activate this one? Yes! You may have a personal Gmail account, but this one is your official university email account. Your email address will be in the following format: yourname@kean.edu, other than the generic yourname@gmail.com email address. Moreover, this is a separate account, and will not affect any other personal emails that you may have with Google. All Kean correspondence is done through the yourname@kean.edu addresses and will continue do so. Why do I have to activate and use the KEANGoogle provided by Kean? Why can’t I use my personal one? You need to activate your account before you start using it. This activation is a one-time procedure. All internal communications are done using your Kean email address, blast notices and announcements are sent to your Kean email address. Not using your KEANGoogle email address for Kean business could lead to many potential troubles. Accessing the KEANGoogle How do I access the KEANGoogle and GoogleApps at Kean? Login to the KEANGoogle system from the login page and you will have access to email and other associated applications. What is my KEANGoogle user ID and password? Your user ID and password is still the same that you used with your old cougar email system. If you need assistance with your user ID or password, please call Office of Computer and Information Services (OCIS) at 908-737-6000 M-F 8:30 a.m. – 10:00 p.m. Why can’t I access my KEANGoogle account from Google’s Gmail site (www.gmail.com)? Because of account customizations and security requirements, Users must login through Kean’s KEANGoogle portal to access KEANGoogle and other associated Google apps. You will not be able to login to your KEANGoogle account from Gmail’s site. What are the supported browsers? In general we are suggesting you use Internet Explorer 7 and Mozilla Firefox 2.0+ to use the KEANGoogle and applications. For more details on supported browsers, please visit the Google support site. Transition happened last week. I did not activate my account yet. I am going to activate my account today. What happens to the emails that were sent to me between transition day last week and now? Your emails are placed in a queue if your account is not activated. Once you activate your account, emails will be delivered to your mailbox. After I login Why the Google apps at Kean does not have same applications as my personal Google account? GoogleApps at Kean is a part of a software suite called GoogleApps for education and Google decides which applications to include to that software suite and make available to the Education users. I liked the old cougar system and don’t want to use the new KEANGoogle system. Can I stick with old cougar system? No. Once the deployment begins, all emails will be delivered to your KEANGoogle box instead of old cougar email system. Google has a really easy to use user interface. Please refer to the resource section to learn how to use the features or attend the workshops being hosted at different places on campus by different organizations. Do I need to inform everyone about my email change? Not at all! Your email address will remain the same. Can I transfer the corporate directory that was available in Cougar to my KEANGoogle account? Unfortunately Web based corporate directory contacts can’t be imported to your KEANGoogle account. You would have to refer to the Phone Directory to look up emails for your colleagues and type it in to write your emails in the beginning. KEANGoogle has adaptive learning capability and it automatically keeps adding the email addresses to your contact list as you send or receive to and from your peers. I had some personal contacts in my email client, (Outlook Express, Thunderbird, Outlook – etc) Can I transfer them to my KEANGoogle account? Yes you can! Please refer to the Documentation section for specific directions on how to export the contacts as a .csv file and import the .csv file to your KEANGoogle account. Changing Password How can I change my KEANGoogle and Google Apps password? Simple! After you login to the new KEANGoogle system, click on settings on upper right hand corner, click on accounts tab and toward the bottom of the page, and look for the change password option. Follow on screen instructions to complete the process. Please refer to the resource section for instructions with screenshots. If you need assistance with your password change, or if you forget your current password, contact Office of Computer and Information Services (OCIS) at 908-737-6000 M-F 8:30 AM - 10:30 PM. Please do not email or try to contact Google for your KEANGoogle password. Will changing password affect my access to any other system? Yes. Some systems within the campus rely on the KEANGoogle’s username and password for authentication purpose. Changing KEANGoogle’s password means you have to use your KEANGoogle userID along with the updated password to login to these systems. Below are the lists of other services that are dependent on KEANGoogle’s authentication system: Blackboard CE6 and CE8 system for Distance Learning Wireless access authentication system Software download from Computer Services website Internet access authentication system in the dorms Email Capacity, Performance and Usage What is my KEANGoogle/GoogleApps storage capacity? You will have about 7 Gigabyte for your KEANGoogle and GoogleApps combined together. How can I increase the mailbox size? 7 GB is a huge storage to fill up with mails and it will be very unlikely to see you running out of space. However, if the impossible does happen, you will need to start cleaning up your mailbox. My friend is trying to send an executable program file to me – why it is not in my mailbox? Why can’t I send an executable program file to my friend? For security reasons and protection against virus infestation, no executable program files (.exe, .com) are allowed to be sent or received through the KEANGoogle system. What is the size limit for attachment on KEANGoogle? The largest attachment you can send is 10 MB. What is the mail retention policy on KEANGoogle? Google does not apply any mail retention policy on emails. Kean University will not impose any retention limits on your emails either. What is the mail usage policy? Kean University acceptable use policy remains unchanged as it was with the old cougar system. However, your KEANGoogle and GoogleApps at Kean accounts are also subject to Google’s terms of service and privacy policies. Migration of Old Emails I am concerned about my emails on old cougar server. How can I transfer them to the new server? Office of Computer and Information Services will NOT migrate any mails from old cougar system to the new system. Utilities and "do it yourself" instructions are available in the Email and Content Migration Section. Please refer to the those instructions Security and Privacy Concerns I am concerned about my password. Does Google know my password? The authentication takes place at Kean, and the password is not sent to Google. Please do not contact Google to change your KEANGoogle passwords. Please contact Office of Computer and Information Services (OCIS) at 908-737-6000 M-F 8:30 AM - 10:00 PM for assistance. Does Google look at my emails? Will I have advertisements like I have in my personal Gmail account? No. Google will not look at your emails and there will be no banner/side advertisements (AdSense) unlike your personal Gmail account. Using Email Clients with KEANGoogle Can I use client software with Google Powered KEANGoogle? Yes you can. Most of the standard mail client software can be used along with the KEANGoogle. Refer to the Documentation section for detailed instructions on how to setup the clients. Collaboration How do I share documents with students or others who have KEANGoogle accounts? You can share documents with anyone who has a KEANGoogle account by listing the person’s KEANGoogle address in the Share This Document screen. If you enter an email address of someone without a KEANGoogle or Gmail account in the Share This Document screen, that person will receive an invitation to create a Gmail account.

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