Instructional Support Computer Lab(T217)COLLEGE OF NAHS   F.A.Q.

Can I bring food into the lab?
What software do you have available in this lab?
What are your hours in T217?
How can I apply to work there?
Can anyone use the computer lab in T217 or only people in the College of Natural, Applied   and Health Sciences?

Do you have ChemSketch there?
Do you have MathLAB there?
I’m taking CPS1031 or CPS1032 and I need to download the data files for those classes.    Where can I find these files?

I'm having trouble opening attachments from my email accounts, how do I do it?
I lost something and I think I left it in either T217 or T219, who should I contact?


OTHER QUESTIONS

I need or want a Kean email account. How do I get one?
I forgot my Kean cougar email password. What can I do?
I am having problems with KeanWise. Whom should I contact?
I have a problem with my WebCT account or login id. Who should I contact?



PLEASE READ:
If you have some questions related to the lab or computers that you would like answered in the FAQ - send them to nahs@eve.kean.edu (just click on the email address)
(NOTICE: the address is @ eve.kean.edu, do NOT forget to put the 'eve' in the address or I will not receive it.). We will try to include them in the FAQ when we update it. Put 'NAHS website - FAQ request' in the subject line of the email you send.



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Can I bring food into the lab?
Food and drinks are NOT allowed in the lab. You need to finish any food before entering.
There is a table to the left just inside the door. If you wish, you can place it there and pick it up on your way out.

  We can see what goes on

























Can anyone use the lab there or only people in the College of Natural, Applied and Health Sciences?
         At the current time students can use our lab that are enrolled in any major at Kean University.

Do you have ChemSketch there?
Yes. On all the computers in T217 & T219.

Location on the computers??
On the desktop is an icon called ‘Menu’ (it is a yellow star)-double click on it. Thne double click on the folder called ‘Other’. You will see the ChemSketch program there.

Do you have MathLAB there?
Yes – but only on 3 computers (#10, 11 &13 – window wall at the far end)
The class that uses it is taught in B206 but there are classes in that room a lot. It is on these 3 computers as a backup location in case B206 is occupied. The professor whose class uses it had 3 licenses available for us to install it here.
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Location on the computer??
On the desktop is an icon called ‘Menu’ (it is a yellow star)-double click on it. Thne double click on the folder called ‘Other’. Double click on’ MathLAB’.

I’m taking CPS1031 or CPS1032 and I need to download the data files for those classes. Where can I find these files?
By using the anonymous FTP server that is on the Computer Science Department’s computer called ‘EVE’.
Using an FTP client (such as the one which can be found under ‘SSHClient’ on our Start/Program Menu in T217, T219, HH221-HH224), go to the following sites:
ftp://eve.kean.edu/pub/cps1031
ftp://eve.kean.edu/pub/cps1032





I'm having trouble opening attachments from my email accounts, how do I do it?
You should be able to open attachments sent to your Kean Email Account (cougar) without a problem. If you are having problems with that, contact the Office of Computer Services at 908-737-6000. If you are using Yahoo, Hotmail or Gmail and trying to open attachments (while you are in the NAHS [T217/T219] Computer Lab) and having problems, this GuideSheet (DOC file) may help you in recognizing what steps you may encounter.

I lost something and I think I left it in either T217 or T219, who should I contact?

Come to the T217 Lab Staff station in the front of the room or ask for the Lab Manager. Describe the item you are looking for and where you think you left it. The lab staff will check to see if anything has been turned in fitting that description. Bring your student ID. You will sign the logbook signifying that you picked up the item. A staff member will record your student ID number in the log as well.
If the lab has closed for the evening, our policy is to call campus police at the end of the day if any pocketbook and or keys have been left in the lab - we ask them to pick up those items from us before we close for the evening. So, for those items, if it is after hours, contact campus police(908-737-4800). We may contact campus police with other large items as well.

For other items(books, USB,s etc...) , stop by or call us the next day we are open. Our lab staff desk number is 908-737-3498.

I need or want a Kean email account. How do I get one?
You can contact the Office of Computer & Information Services at 908-737-6000. Here is the PDF form located on ther website to request an Email account(PDF file)
The direct website where the form is located is http://www.kean.edu/~ocisweb/forms.htm

I forgot my Kean cougar email password. What can I do?
Contact the Office of Computer Services at 908-737-6000 or you can email them at support@kean.edu

I am having problems with KeanWise. Whom should I contact?
Contact the One-Stop Service Center through the front reception desk in the CAS lobby.
According to a news bulletin sent out Nov 21, 2008 , the hours of operation for one-stop for Fall 2008 are:

Monday to Thursday, 9 a.m. to 8 p.m.
Friday 9 a.m. to 5:30 p.m.
Saturday 9:30 a.m. to 3:30 p.m.

The main CAS reception desk is open Monday-Thursday 9 a.m. - 10:30 p.m., Friday 9 a.m. - 5:30 p.m., and Saturday 9:30 a.m. - 3:30 p.m.). For further information, please contact the CAS main number at 908-737-0300.

please note: Contact the that office for any changes in hours over semester breaks, holidays or summer. You can also call to confirm the hours at the number above.

I have a problem with my WebCT account or login id. Who should I contact?
Contact WebCt Support at 908-737-4628 or via e-mail at webct@kean.edu

Students requesting help with WebCT regarding a specific course can also request help by filling out the form found at http://www.kean.edu/~de/webct/forms/form_webct_students.htm

Faculty requesting help with WebCT regarding a specific course can also request help by filling out the form fount at http://www.kean.edu/~de/webct/forms/form_webct_faculty.htm

 

 

updated 12/12/08

This FAQ was put together to the best of our knowledge. Anyone using this information does so with that understand and will not hold anyone liable for any situations that arise from use of the information.