Admissions Requirements
Program Requirements
Course Requirements
Certificate in Conflict Resolution & Communication
Certificate in Public Speaking & Presentation Training
Certificate in Leadership & Communication
Certificate in Public Relations & Journalism

Certificate in Conflict Resolution & Communication

Whether you are looking to add conflict resolution to your professional skills or are interested in becoming a conflict resolution professional, Kean University’s Certificate Program in Conflict Resolution and Communication provides both the highest level of skill development in conflict resolution methods and the communication skills required to successfully apply these methods.

Designed with the working professional in mind, the certificate program is a cohesive collection of basic and advanced methods for conflict resolution. Course schedules are designed so students can finish the entire program in one year.

Individuals with professional expertise in resolving conflicts are in high demand. These professionals work in areas such as human resources, labor relations and management, state and local court systems, education, and counseling. Career areas include:

  • Family Mediation
  • Crisis Communication
  • Managing Conflict in Organizations
  • Designing Alternative Dispute Resolution Systems
  • Managing Public Policy Dispute
  • Conflict Management in Schools
  • Ombudsman in hospitals

Professionals who may benefit from this focused course of study include educators, managers, social workers, health care workers, counselors, and administrators. Anyone working with groups of people in a business, teaching, or community environment will find these conflict resolution and communication skills extremely useful.

There are two admission tracks available: Credit and Non-Credit. Individuals applying for credit status must show evidence of a bachelor’s degree (any area) from a fully accredited college or university. A bachelor’s degree is not required for non-credit status applicants. Continuing Education Units (CEU) and Professional Development Hours are available for non-credit as well as credit applicants.

Students earn a Certificate in Conflict Resolution and Communication after completing any four of the graduate courses listed below (12 credits). Students who opt to take the courses for credit may apply them toward a Master of Arts in Communication Studies if they have earned a grade of B or better in each course.

  • COMM 5012 Small Group Communication & Decision Making
  • COMM 5540 Communication and Conflict Resolution
  • COMM 5610 Communication and Law
  • COMM 5615 Communication and Mediation
  • COMM 5625 Communication and Negotiation
  • COMM 5626 Multicultural Communication in International Conflict Resolution
  • COMM 5535 Crisis Communication in Organizations


Dr. Wenli Yuan
Program Coordinator