Make sure that your PC is plugged in, or the surge protector is on.
Remove any diskettes from the floppy drive and try booting the PC.
Verify that the monitor is on.
Do you remember your password? If not, call Computer Services at 908-737-6000
If you know your password, and have Windows 2000, verify that you are logging
into the "knet_domain".
To see what you are logging into, look at the "log on to:" field. It should
be Knet_domain. If it is not visible, click on the options tab to see the "log
on to:" field. If it is not knet_domain, click on the drop-down box and select knet_domain..
If you are logging into Windows 98 and have Novell, verify that your username
and context are correct.
Make sure cables are connected
to the PC and the printer. If printer still does not work, call Computer
You must login to use network printers.
Restart printer and PC, and login.
Restart your computer and login.
If you do not get the login prompt within the wIntegrate program, click on
the icon that looks like a plug on the top right corner.
Are you sure that the diskette is good. To be sure, try the diskette in
another computer. If it does not work, the diskette is bad.
If the diskette works in another computer, then a further look must be done
on the computer by computer services.
Do you have speakers?
Is it plugged in and turned on?
Is the volume turned up?
If yes, go to Start, Programs, Accessories, Entertainment, and select Volume Control.
Ensure that the Wave and CD Audio balance is not checked to mute.
We do not support these applications. If you choose to download and
install these programs, you do this at your own risk.
Keep in mind that you are exposing your PC to viruses and your system
performance will suffer as a result.
Press the Ctrl+Alt+Del keys
Select Change password.
Enter the old password,
select the tab key, then enter the new password, press the tab key and reenter
Click Log Off
Perform a Cleanup:
- To do a disk cleanup of all unnecessary files, Start> Programs>
Accessories> System Tools
- Select Disk Cleanup, Click Ok for the C drive. The PC calculates the
- You then select the ones you want removed and Click OK.
Open Outlook Express
From the menu select tools → Accounts → Mail
Select Add Mail
Enter Full Name, Enter E-mail Address, and click Next
Set incoming server to IMAP
Incoming Mail Server: cougar.kean.edu
Outgoing Mail server: cougar.kean.edu, click Next
Account name should be listed, uncheck remember password.
Next, → Finish.
Click properties, → Servers, Check my server requires
Click Settings, Use same settings as my incoming mail
Click on Tools in the main menu, Select Options, → Maintenance
Empty messages from “Deleted items” from folder
Purge deleted messages when leaving IMAP
Double click on the Netscape Messenger icon.
You will be prompted to create a profile. Click Next
Enter Full Name and Email address, click Next.
The Profile name should be your e-mail ID, e.g. jsmith. Click Next
Outgoing mail server: cougar.kean.edu. Click Next.
Mail server user name is your user ID. e.g.. jsmith.
Incoming mail server is cougar.kean.edu. Mail server type is IMAP.
Auto complete is a function that remembers your userid and password.