What is my User ID?

Who can get a KEANGoogle email account?

How do I get a KEANGoogle email account?

What are KEANGoogle and GoogleApps at Kean?

I already have a personal Gmail account. Do I still have to activate this one?

Why do I have to activate and use the KEANGoogle provided by Kean? Why can’t I use my personal one?

How do I access the KEANGoogle and GoogleApps at Kean?

Why can’t I access my KEANGoogle account from Google’s Gmail site (www.gmail.com)?

What are the supported browsers?

Why  are the apps in KEANGoogle and my personal gmail account different?

How can I change my KEANGoogle and Google Apps password?

Will changing my password affect my access to any other system?

I am concerned about my password, does Google know my password?

How do I handle spam?

What do I do when my email account is hacked?

 


What is my User ID?
The User Id is the same as a username.  It is a sequence of characters that is used for identification.  A user ID along with a password gives you access Kean University’s online services and applications such as email, Internet access, network, registration, etc…
After your Username is activated you are responsible for your accounts for the duration of your Kean University career.  You should treat your usernames and passwords as private personal information, this means that you should not give out your account information to anyone.  Kean University will not request your account information at any time unless you have called a Kean University department such as OCIS Help Desk or an authorized campus representative for assistance.  Please remember that your passwords are case sensitive.

 KEANGoogle user ID (Cougar Mail ID):
Your Cougar Mail ID and password are used to access your KEANGoogle email account, campus WiFi, and your Blackborad account. 
KeanWise  Username:
Your keanWise username and password are used to access your KeanWise account for registration, bill pay, etc…
Network username:
Your Network username and password is used to access your computer,  your exchange account, and the network drives.
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Who can get a KEANGoogle email account?
You must be a faculty, staff or a registered student to obtain a KEANGoogle email account.
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How do I get a KEANGoogle email account?
You can stop by the OCIS Help Desk to fill out the E-mail Account Request Form or print out the form by going to http://www.kean.edu/KU/Forms-OCIS  and submit the form to the OCIS Help Desk at the TECH building room 122.
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What are KEANGoogle and GoogleApps at Kean?
GoogleApps and KEANGoogle are implementation of Gmail and Google applications for education and non-profit organizations at Kean University. KEANGoogle is the central point of GoogleApps, bringing your official Kean emails to you through the robust Gmail interface. GoogleApps also includes online calendar, word processing, spreadsheet, presentations, chat, personal and collaborative sites. All these applications are sharable with other KEANGoogle users. With email box size over 6 Gigabyte, your emails and important documents are now always available - wherever, whenever.
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I already have a personal Gmail account. Do I still have to activate this one?
Yes! You may have a personal Gmail account, but this one is your official university email account. Your email address will be in the following format: yourname@kean.edu, other than the generic yourname@gmail.com email address. Moreover, this is a separate account, and will not affect any other personal emails that you may have with Google. All Kean correspondence is done through the yourname@kean.edu addresses and will continue to do so.
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Why do I have to activate and use the KEANGoogle provided by Kean? Why can’t I use my personal one?
You need to activate your account before you start using it. This activation is a one-time procedure.  All internal communications are done using KEANGoogle, blast notices and announcements are sent to your Kean email address.  
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How do I access the KEANGoogle and GoogleApps at Kean?
Login to the KEANGoogle system from kean University’s main website and you will have access to email and other associated applications or go directly to http://keansso.kean.edu .
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Why can’t I access my KEANGoogle account from Google’s Gmail site (www.gmail.com)?
Because of account customizations and security requirements, users must login through Kean’s KEANGoogle portal to access KEANGoogle and other associated Google apps. You will not be able to login to your KEANGoogle account from Gmail’s site.
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What are the supported browsers?
KEANGoogle is compatible with the following browsers:

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Why  are the apps in KEANGoogle and my personal gmail account different?
GoogleApps at Kean is a part of a software suite called GoogleApps for education and Google decides which applications to include to that software suite and make available to the Education users. For more information please visit http://www.google.com/enterprise/apps/education/.

KEANGoogle Password and security concerns:
How can I change my KEANGoogle and Google Apps password?
Here's how to change your Gmail password:

  1. Click the gear in the top right.
  2. Select Settings.

If you're on a mobile device, switch to desktop view for the full list of settings.

  1. Open the Accounts tab.
  2. In the 'Change account settings' section, click Change password.
  3. In the new window, enter your current password and your new password.

If you need assistance with your password change, or if you forget your current password, contact Office of Computer and Information Services (OCIS) at 908-737-6000 M-F 8:30 AM - 10:30 PM. Please do not email or try to contact Google for your KEANGoogle password.
Will changing my password affect my access to any other system?
Yes. Some systems within the campus rely on the KEANGoogle’s username and password for authentication. Changing KEANGoogle’s password means you have to use your KEANGoogle userID along with the updated password to login to these systems.
Below are the lists of other services that are dependent on KEANGoogle’s authentication system:
Blackboard CE8 and 9.1 system for Distance Learning
Wireless access authentication system
Software downloads from Computer Services website
Internet access authentication system in the dorms
I am concerned about my password, does Google know my password?
The authentication to your email account takes place at Kean and your password is not sent to Google.  Do not try to contact Google to change your KEANGoogle password.   Please follow the directions above on how to change your password.
Always remember that your password should be something that you will remember, but others cannot guess.

Password Tips:

 

How do I handle spam?
The best thing that you can do when you get a spam email is to mark it as spam.

What do I do when my email account is hacked?
Some signs that your email account has been hacked.

Treatment: