STAFF AND STRUCTURE
The Office of Residential Student Services is the unit within the Division of Student Affairs that is responsible for on-campus housing and the resident students’ welfare while residing on campus.
The office is located in Whiteman Hall and includes the offices of the Vice President, Director of Residential Operations and Facilities, both Managing Assistant Directors and the Coordinator of Housing Services. There are also five administrative support staff members and two shuttle drivers. Office hours are from 9 a.m. to 5 p.m. on Monday through Friday. Evening office hours take place Monday through Sunday from 7p.m. to 9 p.m. in the residence hall community centers. Hours of operation during the summer are generally Monday through Friday, 8:15 a.m. to 5:30 p.m.
ASSISTANT VICE PRESIDENT
The Assistant Vice President provides the overall administration as well as vision for the Office of Residential Student Services. S/he provides leadership in creating a residential program that supports the academic mission of the University and fosters the development of students. The Assistant Vice President develops strategic initiatives for the office, capital improvement goals, and manages the office budget. S/he serves as the liaison to the campus community and helps create new initiatives for the office.
DIRECTOR FOR RESIDENTIAL OPERATIONS AND FACILITIES
The Director for Residential Operations and Facilities is responsible for the overall administration and coordination of preventative and on-going facility maintenance programs and housing assignments. He is responsible for working in conjunction with the Office of Facilities and the Office of Campus Planning to provide a safe, clean, and well-maintained living environment. He will oversee all vendor services including laundry, telephone, cable, Internet, etc. He will coordinate the management of residence hall offices and community centers, assist with the marketing, recruitment and retention of resident students, and assist with budgeting, planning, and policy formation.
The Director for Residential Operations and Facilities is also responsible for all facets of the resident assignment and billing process. S/he develops the process by which current students select rooms, new students receive information about the housing program and are assigned rooms, and all billing through the University’s integrated system. S/he is also responsible for overseeing the Office of Residential Student Services shuttle services and schedules.
MANAGING ASSISTANT DIRECTOR FOR RESIDENTIAL FACILITIES
The Managing Assistant Director for Residential Facilities is responsible for the coordination of preventative and on-going facility maintenance programs. He will work in conjunction with the Office of Facilities and Campus Planning to provide a safe, clean, and well-maintained living environment. He will oversee all vendor services including laundry, telephone, cable, Internet, etc.
COORDINATOR OF HOUSING SERVICES
JENNIFER VAN DYK
The Coordinator of Housing Services is responsible for various aspects of housing operations. S/he assists with various departmental processes including room selection, room change, billing, damage charges and opening and closing of the residence halls. The Coordinator of Housing Services works to create an environment conducive to academic excellence and fosters personal development and a sense of community within the living environment. S/he also oversees the computer lab desk staff in the residence halls.
COORDINATOR OF THE ACCESS PROGRAM
Program Assistant for Educational Services will coordinate residential academic programs including the Aiming to Create Community Empower with Student Success (ACCESS) academic enrichment program, a program designed to provide mentorship and academic support to the residential population and related support programs. Responsibilities include providing educational instruction and tutorial services to the undergraduate residential population; developing academic support activities for the purpose of academic skill development; and performing related work as required.
RESIDENCE HALL DIRECTORS
The Residence Hall Director (RHD) is responsible for all administrative, educational, and supervisory responsibilities of one or more assigned halls. S/he creates a living environment where students may maximize their academic success and where the safety and welfare of all residents are promoted. The Residence Hall Director’s responsibilities include: staff supervision, student discipline, facilities maintenance, programming, room occupancy/changes, duty rotation, and project areas as assigned. The Residence Hall Director’s position is a full-time, live-in position.
Resident Assistants (RAs) are full-time upper-class students who are members of the residence hall staff and report directly to the Residence Hall Director. The Resident Assistant lives in the building and is primarily responsible for one floor of that building. When on duty, the Resident Assistant oversees the entire building. You will find that the Resident Assistant is familiar with functions of various University offices and activities as well as residence hall procedures and operations. Any questions or problems you have concerning Residence Life should be brought to the attention of your Resident Assistant. One Resident Assistant is on duty in each residence hall at 6:00 p.m. each evening until 8:00 a.m. the following morning, and has office hours from 7:00 p.m. to 9:00 p.m. in the residence hall community centers.
The Graduate Assistant position within the department is a ten (10) month, paraprofessional position with the Office of Residential Student Services. Supervised by the Central staff, Graduate Assistants are responsible for a variety of responsibilities in the areas of programming, facilities management and community standards.
DESK MANAGERS AND DESK ASSISTANTS
The Desk Manager (DM) position is a paraprofessional staff member in the Office of Residential Student Services responsible for direct supervision and oversight of the Desk Assistant staff. The main responsibilities of the Desk Manager include: supervision of the Desk Assistants, schedule development, desk coverage and overseeing timesheet submission. The Desk Assistant (DA) position is a paraprofessional staff member of the Office of Residential Student Services responsible for desk coverage and security. The main responsibilities of the Desk Assistant include: enforcing the visitation policy and other related policies, verifying residents’ identification, signing guests in and out, managing the desk area, providing customer service, maintaining positive and open communications with other staff members, attending regularly scheduled meetings, and other duties as assigned. A full-time student holds the Desk Manager and Desk Assistant positions.
Community centers are located on the first floor of each residence hall. These centers serve as an office for the Residence Hall Directors as well as an information and programming area for resident students. The Community Assistant (CA) works independently on special projects, processes mail for the building residents, and assists in the daily operation of the center. The Community Assistant reports directly to the Residence Hall Director.
CUSTOMER SERVICE REPRESENTATIVES
These students act as liaisons for students in all areas of the Office of Residential Student Services. The Customer Service Representative (CSR) works in the main office and has extensive knowledge of the Office of Residential Student Services and its policies and procedures. Customer Service Representatives work together to maintain and present a positive perception of the Office of Residential Student Services.
COMPUTER LAB ASSISTANTS
The Computer Lab Assistant position is a paraprofessional staff member of the Office of Residential Student Services responsible for the computer lab desk coverage in the residence halls. The main responsibilities of the CLA include: enforcing the computer lab usage policy and other related policies, verifying residents’ identification, managing the computer lan, providing customer service, maintaining positive and open communications with other staff members, attending regularly scheduled meetings, and other duties as assigned.
Kean University contracts with a private company to provide professional security in and around the residence halls throughout the night. Their responsibilities include but are not limited to monitoring the flow of traffic by residents and their guests within the residence halls. The site supervisor makes rounds of the exteriors of the buildings and residence hall areas. The professional security shift is from 11:00 p.m. to 8:00 a.m. the following day, seven (7) days a week.
CONTACT THE OFFICE OF RESIDENTIAL STUDENT SERVICES
If you have any questions, concerns or comments, please do not hesitate to contact the Office of Residential Student Services.
Phone: (908) 737-6800
Campus Extension: x76800
Fax: (908) 737-6812
The Office of Residential Student Services
1000 Morris Avenue
Union, NJ 07083