IT Forms

Explore all available form options and service requests by visiting the Help Desk Self-Service Portal Service Catalog.

IT Service Catalog

The following forms can be accessed using the IT Service Catalog:

• Ellucian Access Request Form (Ellucian Colleague/Self-Service/Spend Management)
• Email Account Request Form
• Imagenow User Account Request Form
• Network Access Request Form
• Network Account Extension/Reactivation Form (online sign-in required)
• Remote System Access Request Form
• Telephone Directory Update Form

With Kean ITs Self-Service Portal, there are two different ways to file tickets, and in turn two different ticket types. Tickets will be labeled with “INC” or “SR” depending on how they were filed. So what’s the difference? 

Incident Tickets

“INC” is short for “Incident”. 
Incident Tickets are likely what comes to mind first when you think of “getting help from IT.” These are the tickets that you file for unexpected occurrences – namely, when things go wrong, especially for an unknown reason.  

Service Requests

“SR” is short for “Service Requests”. 
Service Request tickets are for more routine, formal procedures. Usually, nothing has gone wrong; these tend to be logistics like purchasing or setting up access. Many of the previous paper forms have been converted to digital forms in the Service Catalog. 

Ticket Types: Incident and Service Request Differences