Kean ID Cards and Meal Plans

Kean University REQUIRES ALL active, registered students, faculty and staff to have an official Kean University identification card. Kean ID cards provide access to campus buildings and classrooms, computer labs, the gymnasium and dormitories. The Kean ID card also serves as a form of identification for on-campus activities and University events. Students may also use Kean ID cards for meal plans, Cougar dollars and flex plans, if applicable.

Kean University is excited to introduce a new service that allows you to manage your Kean ID Card funds and view meal plan balances; anytime, anywhere. Download the GET Mobile app today!

Simply search for "GET" in the Google Play or Apple App stores and use your KeanGoogle login. Once installed on your device you'll be able to:

• View your balances. Account balances are available in real time and accessible 24/7.
• See your transaction history. Up to six months of transaction history can be displayed and information includes the date, time, location, account, type of transaction, and transaction amount.
• Report your Kean ID card lost or stolen. This will immediately lock the card so it cannot be used until you report the card found or have it replaced.
• Deposit Flex Dollars to your account for use at on and off campus locations. Also, you can make requests to others to deposit funds to your card on the GET Portal.
• Explore locations within the app that accept any of our Kean Currencies.

In addition to the GET Mobile App you may access your account using a web browser by visiting the GET Portal. Your login is your KeanGoogle email credentials.

With GET Mobile you're just a few clicks away from the most convenient way to manage your Kean ID Card!

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Upload your ID card photo through the Kean University GET Mobile App today!

Follow the instructions below to upload your photo through the GET App:

• Log into the GET Mobile App.
• Click on Menu .    
• Click on Settings.
• Click on Upload Photo/Change ID Photo.
• Choose photo from your gallery or take a new photo to submit.

Please follow the guidelines specified below when submitting your photo:

• Your submitted photo should look similar to a driver's license or a passport photo (Photos should be cropped slightly above your head and directly below your shoulders). 
• You must look at the camera with open eyes. Smiles are allowed.
• Should be facing forward. The camera should be at a straight angle directly in front of you.
• All backgrounds should be plain/solid (no patterns) and light in color.
• The photo must be in its original color (not black & white or sepia).
• Must be clear and focused.
• No other persons, accessories, or props may be included (i.e. no sunglasses, hats, large jewelry). Religious or medically necessary items are permitted (i.e. prescription eyewear or religious headwear).
• Please do not send copyrighted photographs.

*COVID-19 Update: Students who have successfully uploaded a photo through the GET App will receive their ID card through the mail to the address on file.

The ID Card Office is located in the Office of Student Accounting on the third floor of the Administration Building. To receive your Kean ID, you must show a valid (legal) form of photo identification, such as a driver’s license, state ID, passport or military/dependent ID. There is no charge for the first card issued. 

Replacement Cards:

All cards that are lost, stolen or damaged are subject to a $15 replacement fee. Anyone who has lost their ID card should deactivate their card via the GET App immediately and also report the card as lost to The Office of Student Accounting the same day. Students who need a replacement ID are to send their request for a new ID to stuactg@kean.edu.

Each student is responsible for the security of their card. Kean ID Cards are non-transferable, and students may not "lend out" their cards to others. Cards that are used by someone other than the cardholder will be confiscated and disciplinary action may be taken.

*NOTE* Students working on campus who are not registered for current term classes may have their Kean ID card activated with their supervisor’s permission.

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Kean University allows students to add funds to their student ID card, which may be utilized at various establishments both on and off campus as well as at Kean Ocean. Below is information on the different "currencies" as well as the plans offered. These funds may not be used to obtain cash advances or for the purchase of alcohol, tobacco, lottery tickets or money orders.

Cougar Cash

Cougar Cash may be used for food both only on campus and at specific off-campus locations. Cougar Cash is issued as part of the University meal plans. When issued in connection with the 220 Block Meal Plan or the 100 Block Meal Plan, Cougar Cash is nonrefundable and will roll over from fall to spring semester but will expire at the end of the spring semester.

Cougar Dollars

Cougar Dollars are able to be used for food only and only at locations on the Kean University Union Campus. Cougar Dollars are issued as part of the University meal plans. Cougar Dollars are nonrefundable and will roll over from fall to spring semester but will expire at the end of the spring semester.

Flex Dollars

Flex Dollars may be used for food, books, and other items at the Kean University Union Campus and at specific off-campus locations. Flex Dollars can be purchased at any time in any amount. Flex Dollars roll over from semester to semester, and any unused portions are fully refundable.

Kean Bucks

Kean Bucks are earned incentive funds available to students who take weekend classes. They may be used for food, books, and other items at specified locations on campus and at the Ocean County College Bookstore. Kean Bucks are nonrefundable and will expire one year from the date of issue. For further information and eligibility on how to earn Kean Bucks, please visit our Kean Bucks page.

NOTE: When using your Kean ID Card at a check-out, payment is charged against your Kean Currencies in the following order:

1. Cougar Dollars
2. Kean Bucks
3. Cougar Cash
4. Flex Dollars

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*COVID-19 Update: All meals served on campus will be freshly made to order and will be available via online food ordering and pickup*

Eateries on Campus (Kean Union)

Eateries Off Campus (Kean Union)

Bookstores

Cougar Cash is nonrefundable when issued in conjunction with the 220 Block Meal Plan or the 100 Block Meal Plan. Cougar Cash may be rolled over from the fall to spring terms, but any unused portion will expire at the end of the spring term. Cougar Cash issued as part of the Declining Balance Plan can be refunded up to a maximum of $500.

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Flex Dollars can be purchased and loaded onto a student's Kean ID Card using GET Mobile or they are obtained in conjunction with a student's Financial Aid refund through a Flex Dollar Transfer. You can use Flex Dollars in person at any of our on or off-campus dining locations, at all campus vending machines, or online at the Kean Barnes & Nobile Bookstore. Flex Dollars never expire and are fully refundable at any time for any unused portions.

Students who anticipate a Financial Aid refund may access those funds before refunds are issued by completing a Flex Dollar Transfer. Transfer the amount of your choice to your Kean ID Card and you'll be able to utilize those funds 24 hours later.

Here’s how to transfer and then manage your Flex Dollars: 

1. Log in to KeanWISE and select “Flex and Cougar Plan” from the menu then follow the instructions under "Flex Transfer". Your credit amount will appear in RED. You may transfer any amount up to the total credit amount displayed. Once the transfer is complete you will receive an immediate email confirming the transfer and the funds will be loaded onto the card within 24 hours. 
    
2. Download GET Mobile from the Google Play Store or the Apple App Store.
    
3. Log in to the app using your KeanGoogle email credentials and manage your funds; anytime and anywhere. You can even make requests to others to deposit Flex Dollars on to your card using the GET Portal.

Flex Dollars may only be used when your Kean ID Card is active and the term is in session. Funds will automatically move from one semester to the next until all funds are used or a refund (cancellation) request is received by the Office of Student Accounting. Refunds are only issued if all balances owed to the Office of Student Accounting are paid in full.

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*COVID-19 Update: All meals served on campus will be freshly made to order and will be available via online food ordering and pickup*

To access your meal plan with the fastest service, don’t leave home without your Kean ID card. The New Residence Hall and the Cougar Residence Hall dining locations are the only places you can use your meal plan, while Cougar Dollars and Cougar Cash can be used at many of the off-campus (Union) eateries. There is a useful chart below under the heading Kean Currency Accepted Locations. So, purchase your favorite meal or treat with just the swipe of your card.

All students living in University residence halls are issued and enrolled in a meal plan within 48 hours of their housing assignment.

Student meal plan eligibility is based on a student's class level. Class level is determined by the number of credits earned. Please see below to determine your class level and available meal plans.

Freshman - Maximum of 28.5 earned credits
Sophomore - Minimum of 29 to a maximum of 55.5 earned credits
Junior - Minimum of 56 to a maximum of 89.5 earned credits
Senior - Minimum of 90 earned credits

2020 - 2021 Meal Plan Rates

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MEAL PLAN CHANGES:  Students may change their meal plan selection or assignment ONLY up until the day before the semester starts. Changes to assigned meal plans can be made on KeanWISE by selecting “Change My Meal Plan” on the “Meal Plan Options” menu. Freshman students are only able to choose the 220 Block Meal Plan. Sophomores are able to choose from the 220 Block Meal Plan or the 100 Block Meal Plan. Upperclassmen (juniors and seniors) and commuters may choose the 220 Block Meal Plan, 100 Block Meal Plan, or the Declining Balance Plan. Please note that you are financially responsible for any additional meal plan charges incurred as a result of changing your meal plan.

MEAL PLAN LATE ASSIGNMENT POLICY: Resident students who are assigned a meal plan during the first two weeks of the semester will incur the full cost of the meal plan. Resident students assigned a meal plan after the first two weeks will incur a prorated charge based on the date of the assignment.

MEAL PLAN RESTRICTIONS: Please note that students are not allowed to obtain cash advances or purchase alcohol, tobacco, lottery tickets or money orders with their Cougar Dollars or Cougar Cash.

MEAL PLAN CANCELLATION POLICY: Students who have purchased a meal plan and withdraw from Kean University or terminate their housing contract may cancel their meal plan. The meal plan credit will be based on the date of cancellation and number of meals/Cougar Dollars/Cougar Cash used at the time of cancellation. This cancellation request must be received within the semester the meal plan was purchased.

Prior to the beginning of the academic semester, the following cancellation policy will apply: A student who cancels their housing or withdraws from the University will receive a 100 percent reversal of the meal plan charge.

Once the meal plan is valid and can be utilized in dining services, the following cancellation policy will apply: A student who cancels his or her housing or withdraws from the University will receive a credit calculated on a percentage basis (equivalent to the Residence Life cancellation policy), or the student will receive a credit based on the number of meals/Cougar Dollars/Cougar Cash used, whichever is higher. Refunds will be issued only after any balance due on the student account has been satisfied.

MEAL PLAN REFUND APPEALS: Students may appeal a calculated refund within the semester the meal plan was purchased. Meal plan refund appeals must be directed to the Office of Student Accounting at billing@kean.edu.

MEAL PLAN EXEMPTION:  Students may request to receive exemption from the meal plan for a specific documented medical condition. 

Donna Dingle, Counseling and Disability Services, Kean University, 1000 Morris Avenue, DN-122, Union, NJ 07083.

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