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Kean University


Student Support Services

Computer and Information Services
OCIS Self-Service Portal/Helpdesk  (908) 737-6000
The Office of Computer and Information Services (OCIS) has launched a new self-service support portal for Faculty/Staff/Students at the above link. The portal will be the central hub for all technology needs. The Helpdesk provides support for email, passwords, internet connectivity, and software installation.  You can also request to be added to mailing lists if you are a faculty member not receiving “all_faculty” emails or a student not receiving “all_student” emails.
Student Loaner Laptop Program
Students who have a hardship and need a short-term or long-term loaner laptop can request one by completing this form: or by emailing Community Care Coordinator Carla Vitola at
Campus Alerts 
All students are required to register for CampusAlert™ as part of the Campus Safety Checklist. Students who do not complete the Campus Safety Checklist will be ineligible to register for classes in the next semester until the Checklist tasks are completed.  Students must register for Campus Alert with an email address. Specific instructions for students can be found at  All other (non-student) users should go to
Nancy Thompson Learning Commons

The Nancy Thompson Learning Commons offers student support services designed to meet the academic and information needs of the student community including workshops on Health & Wellness, Information Literacy, Library Resources, Open Educational Resources (OER), Endnote, Public Speaking, Technology, Writing, Tutoring, Learning Management System.

Library Services 

Location: NTLC 1st Floor 

Book stack

Phone: (908) 737-4629 


Library Services aims to support students, faculty, and other members of the Kean community in their research, scholarship, creative works, and innovative use of technology. Digital and print collections, including OER materials, are selected to meet the teaching, learning, and research needs of students and faculty. Librarians and other library personnel help Kean students to search for and access relevant information for their various academic needs and to develop the information literacy skills that will support career development and lifelong learning. 

NTLC Tutoring Services
Subject Tutoring

Location: NTLC 108 

Phone: (908)737-4681


Learning Support Services offers peer-to-peer,  subject-based tutoring for a large array of courses.  Tutors assist students with course content areas, as identified by the student. Additionally, the tutor reinforces additional academic skills, such as: organizing and developing ideas, building confidence, and personalized academic strategies. Visit:  to make an appointment.

Writing Services  

Location: NTLC 108 

Quill pen icon in Kean blue

Phone: (908) 737-4793


Learning Support Services offers one-to-one writing support. Writing tutors actively collaborate with students  in examining students’ writing processes, challenges, and specified area identified by the student. Writing assistance covers a variety of areas and assignments, including:  essay assignments,  lab reports, cover letters,  graduate school admissions essays, resumes, job applications, or any other writing piece. Tutors help students reflect on their writing goals and offer them viable strategies for becoming skilled, confident academic writers. Visit:  to make an appointment.

Public Speaking 

Location: NTLC 108

Phone: (908) 737-4793


Learning Support Services offers assistance in all areas around public speaking including communication, content, presentations, and practice. Public Speaking tutors guide students through the process from writing content, through practicing public presentation. This service covers topics such as: dissertation defense, research presentations, conference presentations, speeches,  and mock interviews. Visit:  to make an appointment.

LSAMP (Louis Stokes Alliance for Minority Participation) Program

Location: Science Building 316

Phone: (908)737-3599


Offers workshops and research opportunities to support STEM education for underrepresented student populations. Available to students across all STEM majors and provides financial support for conducting research with faculty. Program helps students reflect on their career goals and offer various career and education opportunities and resources

Supplemental Instruction (SI)

Location: NTLC 218

Phone: (908) 737-3090


Supplemental Instruction (SI) is a free, peer-facilitated academic assistance program designed to help students succeed in traditionally difficult courses. SI sessions are regularly-scheduled, informal review sessions that involve collaborative learning activities through which students can clarify course concepts and practice the types of study strategies that will help them truly master the information and skills required by the target course. Visit:  to make an appointment.

A-TEAM Math and English Lab (GE)

Location: CAS 121 SGS Office

Phone: (908)737-0314


ATEAM stands for Adjuncts Tutoring English and Math. During SGS MATH ATEAM SL sessions your instructor will provide coaching and feedback that guides you toward mastery of math skills in topics such as critical thinking, and quantitative reasoning. Students and instructors will collaborate on topics covered in class and work on real-world math problems. You are highly encouraged to bring in your own questions to these interactive sessions. All School of General Studies (SGS) math courses offer MATH ATEAM SL sessions for our students. Your instructor will offer 2 to 5 hour long ATEAM MATH SL sessions  each week for up to 10 student participants. You may also participate in tutoring in the Nancy Thompson Library Learning Commons to fulfill this course requirement if your schedule does not match with your professor’s hours. Your Professor’s ATEAM SL hours and location will be announced in class. ATEAM ENG small group writing studio is also offered for select sections of ENG 1025 and ENG 1030. Your instructor will let you know if you are enrolled in one of these select sections. For assistance finding your Professor’s ATEAM SL hours please email

The Math Lab for Math Majors

Location: GLAB 308 

Phone: (908) 737-4720


The Math Lab offers tutoring services to all students in Math courses at the 1000-4000 level. In addition, Math faculty offer retention and student success services to Math majors such as Praxis- High School Mathematics review sessions, Actuarial Science exams preparation, graduate school application guidance, mentoring, and career advisement. The Math Lab also organizes educational and enrichment activities for K-12 students.

Code Samurai Peer-Mentoring Program

Location: GLAB 422

Phone: (908) 737-4720

The School of Computer Science and Technology, under the direction of Dr. Austin Huang and Prof. Paolien Wang, provides Code Samurai peer-mentoring for students enrolled in advanced computer science and information technology courses, including data structures, database, and cybersecurity.  Appointments can be booked at the Code Samurai website ( The Code Samurai peer-mentors have taken the courses which they are mentoring for and can assist junior and senior CS/IT majors with navigating academic and major activities.  Once you've worked with Code Samurai, consider applying to be part of the Code Samurai program in the future and mentor others!

McNair Scholars Program

Location: HH 334E

Phone: (908) 737-3952

Prepares first-generation & income eligible AND/OR underrepresented students for graduate studies. The program provides undergraduate research opportunities, academic advisement, graduate school preparation workshops and other educational seminars. The overall goal is to provide students with the necessary skills and knowledge to pursue and complete graduate studies.

Center for Advising, Persistence, and Success (CAPS)

Location: CAS 111


The Center for Advising, Persistence and Success believes that holistic and student-centered advising fosters student success, community and retention. Our team provides culturally responsive academic advising, evidenced-based programming, educational planning and positive academic transitions for matriculated and undeclared freshman, sophomore and transfer students at Kean University.  We connect students to services and resources across the University, while also empowering them to engage in unique experiences on their academic journey. They assist matriculated and undeclared freshmen, sophomores, and transfers with advisement. They can schedule an appointment on ADVISE.  Freshmen and sophomores can schedule an appointment by following instructions here. Juniors and Seniors will receive advising primarily with their faculty advisor. If they have questions about their majors or other academic inquiries, they can use the above email addresses.

Faculty Advising for Juniors and Seniors: see Student Experience 
Juniors and Seniors receive advising primarily with their Faculty Advisor (a faculty member in your major).  To identify your Faculty Advisor and see their office hours, students should consult ADVISE Student Experience.


Career Services

Location: CAS 201

Phone: (908) 737-0320


At Career Services, students are immediately assigned to one of our Career Advisors, who they can meet with to discuss internship opportunities, get resume or interview assistance, and receive general employment advice thereafter. Additionally, students can use the Focus2 tool to help navigate the workforce and identify what career path(s) may suit them. Students also have access to College Central Network, a platform designed to work with our employer partners that give students direct access to available jobs and internships. Students can learn more about taking the first steps of their Cougar Career Journey here:

Kean Wellness Center

The Kean Wellness Center provides holistic, integrated health and wellness services for the entire campus community. The Center's interdisciplinary, student-centered and culturally-inclusive approach is designed to educate and empower students, faculty and staff to make informed lifestyle choices.  To see upcoming events, visit the Kean Wellness Center page on Cougar Link.

Student Health Services 

Location: Down Hall 126

Phone: (908) 737-4880


From illnesses to injuries to immunizations, the office is available for all matriculated students of Kean University. Student Health Services offers both in person and telemedicine appointments.  Services that the department covers are primary care, gynecology, STI testing and HIV prevention, LGBTQ+ services, physicals, health  absences due to medical reasons.  Students can utilize their student health portal to submit secure messages to a healthcare provider.  To schedule an appointment, you must first REGISTER for an account on the Student Health Portal.

Office of Accessibility Services

Location: Down Hall 122

Phone: (908) 737-4910


The newly updated and re-organized Office of Accessibility Services (OAS) is committed to ensuring equal access by fostering an accessible learning environment. Our office provides assistance and accommodations for all students with documented physical, medical, learning, emotional and/or physical disabilities both temporary and permanent.  Students should reach out to the office to schedule an intake appointment.

The Counseling Center

Location: Down Hall 127

Phone: (908) 737-4850


Kean Counseling Center provides a range of mental health services to all registered Kean University students. Our goal is to help students address any personal, social, or emotional concerns that may be affecting their functioning and success. We offer individual and group counseling, consultations, referrals, wellness absences and psychiatric assessments and medication management. All information is confidential and we are available for remote and in-person services.  To schedule an appointment, you must first register for an account on the Student Health Portal.

COVID Policies: Students
Students who test positive for COVID-19 should report their test results to
COVID Policies: Faculty/Staff 

Employees who test positive for COVID-19 should report the result to Human Resources at

The university will follow appropriate state and federal guidelines on contact tracing.

Alcohol and Other Drug Services

Location: Down Hall 127

Phone: (908) 737-4850


Alcohol and Other Drug Services is available to help students with substance use concerns for themselves and that of family or friends. The Alcohol and Other Drug Services website contains information to help navigate on campus services and off campus resources.  All services are available to students free of charge and are offered both in person or remote.  To schedule an appointment, you must first register for an account on the Student Health Portal.

KUBIT- Kean University Behavioral Intervention Team

Phone: (908) 737-5260


KUBIT is a multidisciplinary team that provides proactive intervention, caring support and appropriate  institutional response to students exhibiting disruptive and/or concerning behavior.  KUBIT serves five major functions for the University: provides consultation, education and support to faculty, staff and administration in assisting students who display disconcerting or unusual behaviors; gathers information to assess situations involving students who display disconcerting or disruptive behaviors; recommends appropriate intervention strategies; connects students with needed campus and community resources; monitors the ongoing behavior of students who have displayed disruptive or disconcerting behavior.  Faculty/staff can make a KUBIT referral by filing a report at KUBIT INCIDENT REPORT. If a student’s behavior is concerning but does not pose an immediate safety risk for that student or others, please submit a report. If the behavior poses an immediate threat to the student or others please contact University Police at 908-737-4800 (Union); 732-255-0451 (Ocean)

KUBIT is not responsible for emergencies. In case of an EMERGENCY or immediate danger to yourself, others or the community please DIAL 911 or call the Kean University Department of Public Safety and Police at (908) 737-4800.

Cougar Connections Center of Social Work

Location: CAS 227

Phone: (908) 737-0530


The Cougar Connections Center of Social Work (CCCSW) promotes and prioritizes a sense of belonging on campus for all students, regardless of their circumstances.  Our goal is to provide a holistic multifaceted approach to social services and support including but not limited to the following:  Food, Shelter and Clothing Resources; Emergency Financial Services; Case Management Support; Advocacy; Life Skills Development; Safe Space Support; Family Resources; and Career Enhancement.  Make a referral here:

Cougar Pantry

Location: Downs Hall


The Cougar Pantry is a food pantry for Kean University students experiencing hunger and food insecurity.  It offers an assortment of donated nonperishable foods as well as health and hygiene products.  To schedule an intake appointment, you must first register for an account on the Student Health Portal.

Financial Aid and Scholarship Services

Location: One Stop Service Center, CAS 1st floor

Phone: (908) 737-3190


Kean University offers a number of scholarships to help qualified undergraduate and graduate students of every race/ethnicity, gender, and creed meet the financial requirements of attending college.

All students are also strongly encouraged to complete a Free Application for Federal Student Aid (FAFSA), which will improve their ability to receive needed funding through grants and other types of financial aid. The FAFSA application can be completed electronically by visiting  Links to external scholarships are available on the  Scholarship website at

Financial Aid 


The Financial Aid Office assists students with all aspects of the financial aid process. The department holds workshops throughout the year to assist students with the FAFSA form and other financial aid questions. All Kean students are assigned a financial aid advisor based on their last names. This information can be found at

Student Accounting

Location: Administration 3rd Floor

Phone: (908) 737-3240

Students that have specific billing questions can email Students that have general student accounting questions such as flex plan, Student ID, refunds, hours of operations should email

Cougar Help Center

Location: Phone only

Phone: (908) 737-0400

This is a dedicated phone service that will address student registration, financial aid, scholarship and billing inquiries. Key Features of Cougar Help Center: Phone Support: The Cougar Help Center is available exclusively by phone. For prompt assistance, students can call the Center’s dedicated number at (908) 737-0400. Comprehensive Assistance: A knowledgeable team is ready to assist with any questions or concerns regarding registration, financial aid, scholarships and billing. Extended Hours: To accommodate a Kean student’s schedule, the Cougar Help Center operates six days a week: Monday to Thursday: 9 a.m. - 7 p.m. Friday and Saturday: 9 a.m. - 5 p.m.